FAQ

Shipping, Returns & Others


Welcome to our information hub!

Whether you need help, want to learn about shipping, or need to make a return, you’re in the right place. Explore the sections below for everything you need.

 

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Shipping


Fast, reliable shipping you can count on
We aim to get your order to you as quickly as possible. Here’s what to expect:

  • Processing Time: Orders are processed within 1-2 business days.
  • Delivery Times:
    • Within EU: 4-7 business days.
    • Global: up to 2 weeks
  • International Shipping: Available to most countries. Delivery times vary. Please get in touch, if not possible to order.

Shipping Costs

 Free shipping 


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Returns


We want you to love your purchase! If it’s not quite right, don’t worry—we’re here to make returns simple.

How to start your return

Email our support team with your order number. We’ll get back to you within 1-3 business days to help.

Return guidelines

To ensure a smooth process, here’s what to keep in mind:

  • Returns must be made within 30 days of your order date.
  • Items must be unused, undamaged, and have all original labels attached.
  • A free return label will be provided 

If your return doesn’t meet these requirements, we’ll let you know and ship the item back to you.

We’re always here to help if you have any questions!

 

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Are your products covered by a warranty?


Some of our products include a 2-year warranty. You’ll find warranty details for each product that comes with a warranty.

 

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What payment options do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, American Express, Bancontact, EPS, iDEAL, Klarna, Maestro, Shop Pay and Union Pay.

 

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How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

 

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Do you ship internationally?

Yes, we ship to international destinations. International delivery times may vary, so please check our Shipping Policy link for details.